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Peer Review is an independent quality
assessment of legal services managed by the Legal Services Commission.
Independent solicitors with particular experience in the field of criminal
law examine in depth a sample of the subject firm’s work, and grade it on a
scale headed by (1) Excellence.
On 23 November 2006 our legal aid practice (then part of of Saunders
Solicitors LLP) was awarded the rating of Excellence, one of only three
firms to achieve this. Below is the full text of the Peer Review report,
with the names of clients removed.
Positive findings
The supplier’s
clients were extremely well represented in all types of cases and at all
stages of criminal proceedings.
Police station advice was extremely competent, demonstrating a tactical
approach to criminal defence and was recorded in detail on the files.
Representation in the Magistrates’ Court and Crown Court was of the highest
quality, with numerous acquittals and positive outcomes for clients on
sentence, e.g. on the files of RR,MB and ND.
The Supplier’s trial preparation was excellent and every possible angle was
covered on files so that clients were assured of the best possible outcome.
For example, no stone was left unturned on the case of RB and an acquittal
ensued.
The files reviewed suggested that the Supplier looked beyond the immediate
demands of the case and considered clients individually and assessed their
needs accurately. For example, the file of WHC was dealt with in an
exemplary manner. The client had no experience of the criminal justice
system and had obvious mental health issues. This was handled in a
sensitive manner and a tenacious attitude on the part of the Supplier who
succeeded in persuading the Crown Prosecution Service to discontinue the
proceedings.
Communication
with the client was always prompt, accurate and helpful so that they were
left in no doubt about the progress of their case.
The Suppliers always responded promptly to any requests from clients.
Files are kept in good order and are well organised.
The Supplier went to great lengths to act in the best interest of its
clients, even where they failed to attend Court (RB) and addressing another
client’s concerns when he was reluctant to attend Court (LS).
Areas of Concern
None
Areas for Development
None
Further Comments
It was apparent from the files reviewed that the supplier was busy and
carried a significant workload, yet there was clear evidence that a team
structure was in place to ensure that cases were well prepared and that
communication was always effective.
The Supplier used its own Solicitor-Advocates in some Crown Court cases and
this continuity had obvious benefits for clients.
Suggested Areas for Improvement
The supplier sent an extremely detailed client care letter to clients
at the beginning of a case. Whilst the Supplier could in no way be
criticised for appraising clients of relevant issues, the document might
benefit from being more concise, as this could make it more accessible to
some clients.
Overall Assessment of the Quality of the Work on the Files of the
Supplier Reviewed
Excellence (1)
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